Good Machine And Good Service!

Service

Services to customers –Machines

Pre-sales service:

We have R&D department, we can supply designing service as per client's requirement.

Service in the sale:

When order is confirmed, we will send follow-up table to buyer in time to let buyer know real condition for his order in our company. Machine's pictures or relative information will be sent to buyer timely.

After-Sale Service

  • All machines are offered with two years quality warranty. Within the warranty period, maintenance of equipments and replacement of parts of equipment are charge-free. After guarantee time is expired, we supply machine’s lifetime maintenance service and supply of parts of equipment at cost price.

  • The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by free of charge.

  • Professional technician will be assigned to client’s company to supply guidance in machines installation and commissioning and hold training to operator. We also supply charge-free training in our company for operators if client needs.

Services to customers -Spare parts

Machine will be delivered with one free cost spare parts box. Normally, these spare parts are enough for machine running in 2-3 years.

Timely diagnosis and referencing of the appropriate part.

Reactivity of our production department for the machining of specific parts.

On-request manufacturing of parts from all Zhongyuan machines

Optimisation of preparation time of stored parts

Follow-up of shipments thanks to competitive logistics

Traceability of spare parts to ensure you with optimal follow-up, no matter how old your machine is.

Services to customers - Technical assistance

Rich experience technical team (mechanical , hydraulic, electrical, automation, etc.)

Can offer special, custom solutions to meet specific customer needs

Provide you with practical and adaptable training on your working site or in our company.

The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by free of charge.

Services to customers - Training

TRAINING TO YOUR NEEDS: with its team of experienced instructors,Zhongyuan can provide you with practical and adaptable training on your working site, during a repair call-out or on our premises.

For a better understanding of the componants of your machine

Regular maintenance of the machine in order to optimise its performances

Anticipate possible breakdowns and reduce the risks of technical failure

Be in conformity with current standards